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 | Standard Bank refunds ATM customers |  |  |
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29 January 2007
Disruption of services to a substantial portion of Standard Bank's ATM network occurred late on Friday afternoon (26 January 2007) as a result of a hardware problem.
Standard Bank customers who chose to use another bank's ATM on Friday , will be refunded the full fee charged for using another bank's ATM facilities. Customers who used their Standard Bank card at another ATM will be refunded the full Saswitch service fee of R6.50.
Peter Schlebusch, Standard Bank Deputy Chief Executive Personal and Business Banking South Africa, says: "We apologise to all our customers who had their banking services disrupted on Friday. Notwithstanding the events of Friday, we pride ourselves in providing a world class banking service and facilities to our customers.
"We are aware that many of our customers opted to use an alternate ATM as a result of the disruptions to our network. We recognise the inconvenience that this has caused. As a result of this, Standard Bank will be refunding the Saswitch transaction fee to all of its customers who used alternate ATM terminals to transact on Friday."
The cost of the transaction will be automatically credited back to the customers account at the end of the month. Customers need not contact their branch or the Customer Contact Centre as payment will be made automatically.
At or about 4pm on Friday, hardware problems caused country wide disruptions to a substantial portion Standard Bank's ATM network and debit card transactions. Standard Bank technicians restored services to most of Standard Bank's ATM?s and debit card facilities by late afternoon on Friday.
Standard Bank technicians monitored the situation throughout the night. Full service to Standard Bank's ATM network has been restored.
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